Shipping Policy
For a consistent account of our customer understanding, the relevant position is that we ship only within the United States. Accordingly, standard shipping is free for every U.S. In addition, order, and tracking information is provided after shipment.
Our commitment to straightforward store practice means that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. Where applicable, customers are responsible for providing a complete and accurate delivery address. From a customer-service standpoint, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
As part of customer-focused process, customers should understand that free standard outbound shipping does not reduce the 30-day no-reason return right. Consistently with this rule, for every approved no-reason return or exchange and every return caused by a quality problem, Canada Pooch pays return shipping and provides a prepaid label or equivalent free arrangement. For completeness, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
This page sets out accessible customer understanding; specifically, orders are normally processed within 1-2 business days, excluding weekends and U.S. From a customer-service standpoint, public holidays. For completeness, after dispatch, estimated transit time is 4-6 business days. Where applicable, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
For a consistent account of our customer understanding, the relevant position is that If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadaeoud.shop or +1 288 417 5463. From a customer-service standpoint, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Merchant Information
The store follows a accountable approach to expectations: the complete physical address, which is also the default return address, is 3884 Orange St, Missoula, MT 59802, United States. Consistently with this rule, the business name is Canada Pooch. Under this approach, the storefront brand name is Canada Pooch. Accordingly, the customer contact email is Support@canadaeoud.shop. For completeness, the customer contact telephone number is +1 288 417 5463.